Privacy Policy
Introduction
Peak Performance Technology Solutions Limited (hereinafter referred to as “the Company”, “we”, “us”, or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data in compliance with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018. By engaging with our services, you consent to the practices outlined in this policy.
1. Data Controller
Peak Performance Technology Solutions Limited is the data controller responsible for your personal data. Should you have any questions about this Privacy Policy or our data protection practices, please contact us at: support@ppts.tech
2. Data Collection
We may collect, store, and use the following categories of personal data:
- Identity Data: including your name, title, and any relevant company or individual details.
- Contact Data: including your address, email address, and telephone numbers.
- Technical Data: including your IP address, browser type, device information, and usage details when you visit our website.
- Transaction Data: including details about the services we provide to you, including payments and purchase history.
- Communication Data: including any correspondence you have with us via email, phone, or other communication channels.
3. How We Collect Your Data
We collect data in the following ways:
- Directly from you when you fill out forms on our website, make enquiries, request services, or communicate with us via email, phone, or otherwise.
- Automatically through our website, using cookies and similar technologies to track your usage of our services (please see our Cookie Policy for more details).
- Through third-party services or partners when necessary for service provision or legal compliance.
4. Legal Basis for Processing
Under GDPR, we must have a lawful basis to process your personal data. We rely on the following legal bases:
- Performance of a Contract: where data processing is necessary to provide you with our services, including consultation, repair, and maintenance.
- Consent: where you have given explicit consent for us to process your data for specific purposes (e.g., subscribing to marketing communications).
- Legitimate Interests: where processing is necessary for our legitimate business interests, provided these are not overridden by your rights and interests (e.g., improving our services, responding to enquiries).
- Compliance with Legal Obligations: where we are required to process your data for legal reasons, including tax or regulatory requirements.
5. How We Use Your Data
We use your personal data for the following purposes:
- To provide our services, including repair, maintenance, and consultation services.
- To manage and process payments, transactions, and invoices.
- To communicate with you regarding your enquiries, services, or customer support.
- To improve our services, monitor website usage, and enhance customer experience.
- To comply with legal obligations, including tax and audit requirements.
- To send you marketing communications, where you have provided your consent.
6. Data Sharing and Disclosure
We will not sell or lease your personal data to third parties. However, we may share your data with:
- Service Providers: including IT service providers, payment processors, and couriers to fulfil the services we offer.
- Professional Advisers: including lawyers, auditors, or insurers where necessary for our legitimate business interests or legal obligations.
- Regulatory Authorities: where required by law or in response to legal processes, such as law enforcement or regulatory authorities.
- Third Parties: in the event of a merger, sale, or reorganisation, where necessary for the transaction to proceed.
All third-party service providers are required to respect the security of your personal data and treat it in accordance with the law. We only permit third parties to process your personal data for specified purposes and in accordance with our instructions.
7. International Transfers
Your data may be transferred outside the European Economic Area (EEA). Where we transfer your data outside the EEA, we ensure that appropriate safeguards are in place to protect your data in accordance with GDPR, such as standard contractual clauses or other legal mechanisms approved by the European Commission.
8. Data Security
We are committed to protecting your personal data. We implement appropriate technical and organisational measures to safeguard your data from unauthorised access, disclosure, alteration, or destruction.
These measures include, but are not limited to:
- Encryption of sensitive data during transmission.
- Regular review of our data security practices and policies.
- Secure storage of personal data using encryption and access control mechanisms.
However, please note that transmission of information over the internet is not completely secure, and we cannot guarantee the absolute security of your data transmitted to or from our systems.
9. Data Retention
We will only retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements.
- Transaction data: retained for 6 years in compliance with tax and financial regulations.
- Contact data and communication data: retained for as long as necessary to manage your relationship with us or provide you with ongoing services.
Upon expiration of the retention period, your personal data will be securely deleted or anonymised.
10. Your Data Protection Rights
As a data subject, you have the following rights under GDPR:
- Right to Access: You can request a copy of the personal data we hold about you.
- Right to Rectification: You can request that we correct any inaccuracies in your data.
- Right to Erasure: You can request that we delete your personal data under certain conditions.
- Right to Restrict Processing: You can request that we restrict the processing of your data in specific situations.
- Right to Data Portability: You can request that we transfer your personal data to another organisation or you, where technically feasible.
- Right to Object: You can object to the processing of your personal data for certain purposes, including direct marketing.
- Right to Withdraw Consent: Where processing is based on consent, you can withdraw your consent at any time.
To exercise any of your rights, please contact us using the details provided above. We will respond to all legitimate requests within one month. If you are dissatisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s supervisory authority for data protection issues (www.ico.org.uk).
11. Cookies
Our website uses cookies to enhance your experience. For more information on how we use cookies and how you can manage your preferences, please see our Cookie Policy.
12. Changes to this Privacy Policy
We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page, and where appropriate, we will notify you by email. Please check back frequently to stay informed of any updates.
Last Updated: 10th October 2024