Terms and Conditions
Introduction
Welcome to Peak Performance Technology Solutions Limited. By accessing or using our services, you agree to be bound by the following terms and conditions. Please read them carefully. These terms apply to all customers, whether individuals or businesses, in relation to the services provided by Peak Performance Technology Solutions Limited, hereinafter referred to as “the Company”, “we”, “us”, or “our”.
1. General Terms
1.1 These Terms and Conditions govern the provision of repair, maintenance, assembly and consultation services by the Company to its customers.
1.2 By engaging the Company, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.
1.3 We reserve the right to modify these Terms and Conditions at any time, and any changes will be effective immediately upon posting on our website. Continued use of our services will indicate your acceptance of the amended Terms and Conditions.
2. Definitions
- “Services” refers to repair, maintenance, consultation, assembly or any other service provided by the Company.
- “Customer” refers to any individual or business engaging the Company for the Services.
- “Equipment” refers to any technology or hardware submitted to the Company for services, including but not limited to computers, consoles, or peripherals.
3. Scope of Services
3.1 The Company provides technology repair, maintenance, assembly and consultation services. Any specific scope or service requirements must be agreed upon in writing prior to the commencement of any work.
3.2 All Services provided are subject to the availability of parts and technical feasibility.
4. Estimates and Pricing
4.1 Estimates for any repair or maintenance service will be provided in advance and are valid for a period of 30 days from the date of issue.
4.2 Prices are subject to change without notice, and any increase in costs (e.g., due to increased parts prices) will be communicated prior to completing the service.
4.3 Value Added Tax (VAT) is applicable at the prevailing rate unless stated otherwise.
5. Payment Terms
5.1 Full payment is required upon completion of the service, with deposit payable in certain circumstances prior to the commencement of a service, unless otherwise agreed in writing.
5.2 Payment can be made via bank transfer, credit/debit card, or any other method as agreed upon between the parties.
5.3 The Company reserves the right to retain possession of the Customer’s equipment until full payment is received.
6. Warranty and Liability
6.1 The Company warrants that all repair and maintenance services will be performed with reasonable skill and care.
6.2 Any repaired or replaced parts will be covered by a warranty of 30 days from the date of repair, unless otherwise specified.
6.3 The warranty does not cover any issues arising from misuse, unauthorised tampering, or further damage caused post-repair.
6.4 The Company shall not be liable for any indirect or consequential losses, including but not limited to, loss of data, loss of business, or any financial loss arising from the use of the Equipment or the performance of the Services.
6.5 It is the Customer’s responsibility to ensure that all data on the Equipment is backed up prior to any service. The Company will not be responsible for any loss of data.
7. Customer Obligations
7.1 The Customer agrees to provide accurate and up-to-date information regarding the Equipment and its condition.
7.2 The Customer is responsible for delivering and collecting the Equipment at the agreed times and locations unless other arrangements have been made.
7.3 The Customer must notify the Company of any issues with the Services within 7 days of completion.
8. Limitation of Liability
8.1 While the Company will make every effort to safeguard the Equipment while in its possession, it cannot be held responsible for any accidental damage or loss unless due to gross negligence.
8.2 In no event shall the Company’s liability exceed the value of the service provided.
9. Intellectual Property
9.1 Any materials, software, or intellectual property provided by the Company as part of its consultation services remain the exclusive property of the Company unless otherwise agreed in writing.
9.2 The Customer is not permitted to reproduce, distribute, or exploit any intellectual property without prior written consent from the Company.
10. Termination
10.1 Either party may terminate the service agreement with immediate effect if the other party is in material breach of these Terms and Conditions and fails to remedy such breach within 14 days of written notice.
10.2 Upon termination, the Customer shall pay for all services rendered up to the date of termination.
11. Governing Law
11.1 These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales.
11.2 Any disputes arising out of or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.
12. Contact Information
If you have any questions regarding these Terms and Conditions, please contact us at:
support@ppts.tech